When selecting a WhatsApp chatbot platform, it’s important to take into consideration the desired purpose of your WhatsApp bot and your level of coding expertise.
The best WhatsApp chatbot tools vary based on your needs. You’ll definitely want a platform that has a pre-built WhatsApp integration. Our suggestions include chatbot tools with free tiers and integrations for multiple channels.
We’ve compiled a list to help you find the best WhatsApp chatbot platform for your business:
1. Botpress
Botpress is powered by the latest LLMs from OpenAI. The platform offers plenty of pre-built integrations that allow you to seamless connect your chatbot to WhatsApp.
The engine automatically translates content into 100+ languages, allowing you to easily chat with users around the world.
It includes a free tier, as well as a pay-as-you-go option for higher-intensity building requirements.
The Botpress Studio is highly customizable and extensible – if you code, you have endless possibilities for building your bot. If you’re looking for a low-code option, the Studio is easily accessible to beginners thanks to its drag-and-drop interface, Botpress Academy courses, and YouTube channel of tutorials.
The benefits of Botpress include:
- Seamless integration with WhatsApp and other messaging channels
- Connectivity with your knowledge databases and humans
- Your bots can take actions – like booking a meeting, changing a password, or updating a database
- Savings on AI spend with query caching
- A robust backend that offers automatic versioning, scalability, CICD, and security
2. Yellow.ai
Yellow.AI has a wide array of functionalities that allow businesses to serve their customers efficiently through WhatsApp Business accounts. It can provide proactive support, process payments, and even enhance sales through upselling.
Yellow.AI’s proactive messaging capabilities enable it to initiate conversations aimed at cross-selling and upselling products, maximizing revenue potential.
Potential users should be aware of the lack of transparent pricing, which can make cost assessment challenging.
3. WATI
WATI.io is designed specifically for businesses looking to leverage WhatsApp as their primary customer engagement medium.
One of the standout features of WATI.io is its shared inbox, which allows multiple team members to collaborate. The platform offers the capability to send broadcast and bulk messages, facilitating outreach to a larger audience.
However, WATI.io may not be the ideal choice for businesses in need of customer support ticketing capabilities. While it excels in automating various aspects of customer engagement, it does not offer a specific ticketing system for managing and tracking customer support requests.
Businesses with a strong focus on customer support ticketing may need to explore additional solutions.
4. Messagebird
MessageBird is an omnichannel communication platform that offers an AI chatbot for automating customer interactions. It provides a wide range of integrations, enabling businesses to maintain a cohesive and streamlined customer engagement strategy.
One of the key advantages of MessageBird is its ability to send notifications and alerts automatically.
It also offers a shared inbox, allowing teams to collaborate seamlessly in managing integrated customer support. It’s worth noting that while MessageBird’s integrations are extensive, they can contribute to higher costs for businesses, potentially making it expensive for some users.
Additionally, there have been reports of occasional instability and repeated outages, which may pose challenges in maintaining consistent and reliable customer communication.
5. Interakt
With a range of features, including automated notifications and 24/7 customer support facilitated by WhatsApp chatbots, Interakt provides comprehensive support for businesses looking to harness the potential of WhatsApp as a communication channel.
Interakt offers the advantage of green tick verification for WhatsApp business accounts, which enhances trust and authenticity in customer interactions.
Additionally, the platform enables businesses to leverage cross-selling and upselling opportunities by sharing product catalogs through WhatsApp. However, Interakt lacks the ability to create a group for team communication, which may limit internal collaboration options.
Users have also reported that the user interface (UI) could be improved, with occasional experiences of slow loading speeds and message delays.
